Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
Posted Jul 02, 2026 - 03:22 IST
Update
Team still analysing the issue.
Posted Jul 02, 2026 - 01:29 IST
Identified
Identified sudden spike in traffic caused the issue, Still investigating is going on
Posted Jul 02, 2026 - 00:46 IST
Update
Team is still investigating the issue.
Posted Jul 01, 2026 - 23:52 IST
Update
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
Posted Jul 01, 2026 - 23:02 IST
Investigating
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
Posted Jul 01, 2026 - 22:33 IST
This incident affected: Frontend and API Services - Voice (APIs' and Applications', Dependent Services').