Resolved -
Post monitoring, the issue stands resolved
Jul 2, 03:22 IST
Monitoring -
Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.
Jul 2, 03:22 IST
Update -
Team still analysing the issue.
Jul 2, 01:29 IST
Identified -
Identified sudden spike in traffic caused the issue, Still investigating is going on
Jul 2, 00:46 IST
Update -
Team is still investigating the issue.
Jul 1, 23:52 IST
Update -
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
Jul 1, 23:02 IST
Investigating -
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
Jul 1, 22:33 IST